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Important!

Due to the currently applicable visitor restrictions, it is mandatory to purchase online tickets before visiting the park! Annual pass holders must also reserve their visit online!

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Corona FAQs

Find the answer to your question!

Corona FAQs

Corona compensation

All annual pass holders are reimbursed for the days lost due to the lockdown.

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Go on a galactic journey with our Stellarium

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Annual passcompensation

As promised, all annual pass holders are reimbursed for the days lost due to the lockdown. Each annual pass holder receives the number of days lost attached to the validity of their annual pass.

Example A: The annual pass expired on April 5, 2021. The season originally started on March 27th. You get 10 days attached free of charge from the start of the season. Your card is therefore valid until May 28, 2021. That means: In order to benefit from the full compensation, it is best to come to the Familypark cash desks in the first days of the start of the season.

Example B: Your annual pass has not yet expired. All lost days from March 27, 2021 until the start of the season are appended. Example: The regular expiry would be on June 18, 2021, with the remuneration your JK will be extended to August 10, 2021.

Example C: Your annual pass will expire e.g. on October 24, 2021. You will get reimbursed for all lost days, but the 2021 season will end on November 1st. In this case, the remaining days from the start of the 2022 season will be added to you.

Example D: You are still entitled to remuneration from the 1st lockdown in spring 2020. Then, of course, this remuneration (56 days) will still be credited to you. It is calculated until the end of the 2020 season (November 1) and from the start of the season on May 19, 2021. Example: Your annual ticket expired on October 6, 2020, you will then receive a reimbursement until June 17, 2021

How do I get my compensation?

From May 19th you can have your annual tickets extended at the cash desks. Please don’t forget your annual ticket!
For the good of everyone, we would like to avoid queuing as far as possible. We therefore ask you that only annual ticket holders whose cards have already expired or are about to expire do the renewal.
We ask all others to take advantage of the extension shortly before their cards expire. Thank you for your support!

 

Can I apply the corona reimbursement and the regular annual ticket extension at the same time?

Unfortunately not – this is not possible for technical reasons. Please have the remuneration activated first. After it has expired, you can extend your annual pass as usual. You will receive the loyalty bonus as usual for 14 days after the remuneration has expired.

 

If you download this form and take it with you, you will save time at the cash desk!

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Important information for your visit!

Due to the currently applicable visitor restrictions, tickets are currently only sold through our online shop!
Annual pass holders must also reserve online!

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