Corona FAQ - Halloween
General information for your visit
We offer disinfectants throughout the park. The cleaning intervals of our toilet facilities have also been shortened.
It is mandatory to wear a mask in the entire park area!
Due to the epidemiological situation, certificates cannot be accepted either. We ask people who cannot wear a mask due to health problems to postpone their visit to the Familypark.
Due to the latest government regulations, food and drink may only be consumed in the seating areas of our restaurants.
Our attractions also have to be kept clear: only family members are allowed to sit next to each other. For some attractions, individual rows have to be left blank. Waiting times can therefore be somewhat longer – we ask for your understanding!
All attractions and climbing areas are opened. There may be longer waiting times due to distance rules at the rides.
The electronic theaters and the petting zoo remain closed.
Where can I buy day tickets for the Familypark?
Due to visitor restrictions, only half-day tickets can be purchased for Halloween via our online ticket shop. All tickets in the online shop are date-specific, i.e. the purchased ticket only entitles the holder to admission on the selected date for the specified period – after this the ticket is no longer valid.
Morning tickets entitle you to visit from 11 a.m. to 4 p.m., evening tickets from 5 p.m. to 10 p.m. The park must be cleared between 4 p.m. and 5 p.m.
Exception: Guests who had already booked and reserved their tickets before the official requirements were changed can stay in the park.
However, during this time, the attractions and dining areas have to be shut down for a short time.
Do I have to buy a ticket for my child, who is under 3 years old?
As children under the age of 3 enjoy free admission, only a free reservation for the desired day of visit is necessary. You can find this reservation ticket under „Reservation special tickets“
Can I currently use promotions?
Only the following discounts are granted for Halloween: Family passes BGLD, Lower Austria, Upper Austria, STMK (incl. Grandma / Grandpa cards), Family Extracard Vienna, Neusiedler See Card, Energie Burgenland voucher.
Please make a reservation here! You pay and get your tickets at the cash desks in the park!
Can I only buy my own ticket or several at the same time?
A maximum of 5 reservations can be placed in the shopping cart. We want to prevent „hoarding“.
For dated tickets there is a limitation of 10 tickets per purchase.
Which tickets can be bought online?
The following tickets are available in our online shop:
dated half day ticket for EUR 25.00
Reservation for special prices applies to people with disabilities, their accompanying persons, people who want to use promotions or vouchers, or children who want to redeem their free birthday entry. The reservation ticket is of course free of charge. To enter the park, the reduced special ticket must be paid at the cash desks at Familypark or the free birthday ticket must be collected there. A disability pass or an ID as proof of age is required!
Reservation for children under 3 years (free entry)
Can I only redeem the ticket on the selected day?
Yes. In order to be able to guarantee the legal minimum distance, there is a daily visitor restriction. In order to be able to organize these, only dated tickets are currently sold, which are then only approved by our turnstile on the selected date and time slot. Tickets cannot be reschedule or cancelled after purchase!
I have a voucher, what should I do?
You can use your voucher! Please make a reservation here! After that you pay with your voucher at the cash desk at the park! Please note that you will just get a half day ticket too!
What do I do if I want to use the free entry for a birthday child?
Children up to the age of 14 get free admission on the day of their birthday. To do this, please get the free „Reservation Special Prices“ ticket in the online shop. The visit date selected there must match the birthday!
With the reservation confirmation you still have to go to the cash desk in the park. An e-card or passport to prove your age is required. Afterwards the birthday child receives the free ticket with which he can go to the turnstile.
All other family members who visit the park must first buy a dated ticket in the online shop! There is no ticket sales at the cash desks!
What rules apply to annual pass holders?
Annual ticket holders must also reserve a day and a period of time. This is done via the „Reservation JK and undated tickets 2020“ ticket in the online shop. Both the reservation confirmation (printed out if possible) and the valid annual pass, which is scanned at the turnstile, are required for admission to the park.
Exception: If you have already reserved your visit before the official requirements were changed, the validity remains the same. Your reservation is not limited to a period of time!
What do I do if I want to buy a annual pass and then go to the park straight away?
People who buy an annual pass and then immediately want to visit the park must also get a “Reservation for JK and undated Tickets 2020” ticket in the online shop for their day of visit.
My annual pass has expired, what should I do?
If you want to extend your annual pass and then go straight to the park, you have to get the „Reservation for JK and undated Tickets 2020“ ticket for the day you want to visit.
The annual pass is then extended at the ticket offices in the park.
I made a 0, – euro reservation, but I can’t come. What should I do?
In order not to block the space and to enable other Familypark fans to visit, in this case we ask you to send a short email to firstname.lastname@example.org or write a message on Facebook. We can also be reached daily from 9 a.m. to 5 p.m. via phone +43 2685/60707
How is it prevented that some people reserve unnecessarily often?
We check the bookings every day. Should we notice the improper reservation of tickets, we will take further measures.
I have a voucher for an annual pass, what should I do?
In this case too, we ask you to get a ticket „Reservation for JK and Online Day Tickets 2020“ in the online shop for your desired visit day. You can get the annual pass that you need to enter the park from the ticket office in the park. Don’t forget your voucher!
What goodwill solution is there for annual pass holders due to the lost opening days?
For our regular guests, all annual passes that were valid after April 3, 2020 will be extended by the number of days lost at the cash desks.
More information about the compensation