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Corona FAQs

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Corona FAQs

Important!

Due to the currently applicable visitor restrictions, it is mandatory to purchase online tickets before visiting the park! Annual pass holders must also reserve their visit online!

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Corona FAQ

General security measures

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Corona checkpoint

Before you can go to the entrance area you have to pass through the Corona Checkpoint. Please present one of the following documents:

  • Negative Corona test
    PCR test: valid 72h
    Antigen test: valid 48h
    Self-test recorded by the authorities: valid 24h
  • Proof of Corona vaccination (first vaccination from day 22) or
  • A confirmation of your Corona recovery (not older than 6 months) or an antibody test (not older than 3 months)

Such a document must be presented for every person over 10 years of age.

The exact requirements for the respective deadlines and proofs of health can be read in the
COVID-19 opening regulation of the Ministry of Health

FFP2 Mask obligation

FFP2 masks are mandatory during the ride, in queues and indoor.

Does my child also have to wear an FFP2 mask?

Children from 6 – 13 years must at least wear a mouth-nose protection.

The FFP2 mask obligation applies from the age of 14.

I cannot wear an FFP2 mask for health reasons – what do I do?

People who cannot wear an FFP2 mask for health reasons are exempt from the requirement, but must wear a conventional MNS or other protective device if possible. At the Corona Checkpoint you will receive a wristband after showing the medical certificate. Unfortunately, we cannot exempt you from the mask requirement without a medical certificate. (COVID-19-opening regulation §§ 19,20)

Rules at our attractions

You must also keep your distance in our attractions: only family members are allowed to sit next to each other. In some attractions, individual seats must be left empty. This may lead to longer waiting times – we ask for your understanding!

All rides and climbing attractions will be open. Due to distance rules, there may be longer waiting times for the rides.

All electronic theatres will unfortunately have to remain closed.

Rules in our gastronomy

In the gastronomy FFP2 masks are compulsory. The mask may only be removed at the table.

Per table

  • outdoor, 16 adults plus accompanying children
  • indoor, 8 adults plus accompanying children

may take a seat.

Food and drinks may only be consumed in the seating areas of the catering facilities. Outdoor consumption is also permitted in the standing areas of the catering facilities.

Other sanitary measures

We offer disinfectants throughout the park.
The cleaning intervals of our toilet facilities have also been shortened.

How does the ticket purchase or reservation process work?

Day guests

Where can I buy day tickets for the Familypark?

Due to visitor restrictions, tickets can only be purchased via our online ticket shop. All tickets in the online shop are date-bound, i.e. the ticket purchased only entitles the holder to admission on the selected date – after this date the validity of the ticket expires.

Do I also have to buy a ticket for my child under 3 years?

As children under 3 years of age are admitted free of charge, you only need to make a free reservation for the day you wish to visit. You can find this free reservation ticket in our online shop.

Can I take advantage of promotions at the moment?

Yes, promotions from our partners such as family passes can still be used. To do so, please make a reservation „Ticket purchase at the park“. Payment and ticketing will then take place at the cash desks on site.

Can I only buy my own ticket or several at the same time?

A maximum of 5 reservations can be placed in the shopping basket. This is to prevent „hoarding“ purchases.

For dated day tickets, the purchase of up to 10 tickets is possible.

Which tickets can be purchased online?

The following tickets are available in our online shop:

  • dated ticket for € 27.50
  • Reservation for ticket purchases in the park, valid for

o people with disabilities and their accompanying persons,

o children who wish to redeem their free birthday entry,

o voucher holders and

o buyers of a reduced day ticket by using an advantage card such as family passes.

The reservation ticket costs nothing, of course. To enter the park, the reduced special ticket must be purchased at the Familypark cash desks or the free birthday ticket must be collected. A disabled pass or proof of age is required!

  • Reservation for annual ticket holders

Annual ticket holders must also reserve their visit online in advance. Reservations are of course free of charge. If you want to buy an annual pass, you have to reserve here too.

  • Reservation for holders of an undated day ticket

Example: tickets from company cooperations, raffle tickets (insert image)

  • Reservation for children under 3 (free admission)

 

Can I use the ticket I bought online only on the selected day?

Yes. In order to be able to guarantee the legal minimum distance, there is a daily visitor restriction. To be able to organise this, only dated tickets are currently sold, which are then accepted by our turnstiles on only the selected date. Tickets cannot be cancelled once purchased!

I bought tickets but am now Corona positive? What can I do?

In the event of a Corona illness, the ticket will be rebooked to any available date as a gesture of goodwill. In this case, we require proof of an existing Corona illness.

I have a voucher, what should I do?

You can also redeem vouchers. To do so, please make a reservation „Ticket purchase at the park“ for the desired day of your visit. You will receive the tickets after handing in the vouchers together with your reservation at the cash desks in the park.

What do I do if I want to use the free admission for a birthday child?

Children up to 14 years of age receive free admission on the day of their birthday. To do so, please get the free reservation „Ticket purchase in the park“ in the online shop. The visit date selected there must coincide with the birthday!

With the reservation confirmation you still have to go to the cash desk in the park. An e-card or passport is required as proof of the date of birth. Afterwards, the birthday child will receive the free ticket with which he/she can go to the turnstile.

All other family members visiting the park must buy a dated ticket in the online shop beforehand! There is currently no sale of regular day tickets at the ticket offices!

Annual pass

What goodwill solution is there for annual pass holders due to lost opening days?

Annual pass holders will receive a free extension of their annual passes corresponding to the days lost due to the lockdown. Further information on the compensation

What are the rules for annual pass holders?

Annual pass holders must currently also reserve a day of visit. This is done via the „Reservation for annual pass holders“ in the online shop. Both the reservation confirmation (printed out if possible) and the valid annual pass, which is scanned at the turnstile, are required for admission to the park.

What do I do if I want to buy an annual pass and then visit the park straight away?

People who want to buy an annual pass & visit the park straight away afterwards must also get a „Reservation for annual pass holders“ from the online shop in advance. The payment and issuing of the annual pass takes place at the ticket office on site! At the entrance, your reservation for the day will be checked and the annual pass scanned.

My annual pass has expired, what do I have to do?

If you would like to extend your annual pass and go straight into the park afterwards, you must first obtain the „Reservation for annual pass holders“ for your desired day of visit in the online shop. The annual pass can then be renewed at the ticket office in the park. At the entrance, your reservation for the day will be checked and the annual pass scanned.

I made a 0,- Euro reservation, but now I can’t come. What should I do?

In order not to block the slot and to make it possible for other Familypark fans to visit, we ask you in this case to send a short e-mail to office@familypark.at or to write a message on Facebook. You can also reach us daily by phone from 9 a.m. to 5 p.m. +43 2685/60707.

How is it prevented that some people book unnecessarily often?

We check the bookings daily. If we notice abusive reservations of slots, we will take further measures such as automatic cancellations.

I have a voucher for an annual pass, what should I do?

In this case, too, we ask you to pick up a „Reservation for annual pass holders“ in the online shop for your desired day of visit. You can get the annual pass you need for park admission at the ticket offices in the park. Please do not forget your voucher! At the entrance, your reservation for the day will be checked and the annual pass scanned.

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Important information for your visit!

Due to the currently applicable visitor restrictions, tickets are currently only sold through our online shop!
Annual pass holders must also reserve online!

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